Shipping Policy

Crathco Parts, an ACM Repair Services company, ships merchandise to locations within the continental United States, Alaska, Hawaii, and Puerto Rico. Shipping and handling costs are NON-REFUNDABLE.

In case your package is lost/damaged during transit, it is solely the buyers responsibility to file the claim with USPS (United States Postal Service or UPS (United Parcel Service).  ACM Repair Services is/will NOT be held liable or responsible for any items damaged during transit. Tracking number is emailed to the email address provided during check out process and will be emailed as soon as the order is shipped.

We strive to ship all online orders received before 1 PM Eastern Standard Time the same day. However, orders volume at times, specially over the weekend, can be overwhelming. Therefore, most In-Stock items are shipped within 1 to 2 business days from the order date. USPS orders are shipped within 24 to 48 hours. You will receive order shipping confirmation once the items is picked up by UPS/USPS.

UPS Next Day Air and UPS Second Day Air orders are shipped the same day if the order is placed by 12 PM Eastern Standard Time, subject to item availability. UPS Next Day and 2nd Day Air online orders placed after 12 PM Eastern Standard Time will ship the next business day.

In transit times are provided by UPS or USPS and are based on business days. Services Unlimited Inc./Parts Guru does NOT guarantee transit times. "In Transit" times are determined by the carrier and are only estimates.

Customer is responsible for all return shipping costs involved with defective merchandise.
All returns/refunds for undamaged merchandise are subject to 20% restocking fee. Return merchant authorization is required to return parts.  Restocking fee will be waived only when the parts are being exchanged with another of equal or greater value merchandise.

At this time, ACM Repair Services offers its international customer the option of choosing to ship via USPS (United States Postal Service) and/or United Parcel Service (UPS).

International shipping with USPS (United States Postal Service) is via Priority Mail and USPS First Class International. Please note shipment via USPS can take up to 2 to 4 weeks for delivery, depending on the destination. We will provide tracking number for tracking the package. Local duties/taxes/tariffs/custom documentation fee are sole responsibility of the recipient/purchaser. Local duties/taxes/tariffs/custom documentation fee is NOT included in the shipping cost calculated by the shopping cart. In addition, ACM Repair Services is NOT responsible for any packages lost/damaged during transit.  If item is lost/damaged, please contact local post office to file the claim. All claims must be filed by the buyer/purchaser.

International shipping with UPS (United Parcel Service)does not include local duties/taxes and/or custom documentation fees that are charged to the customer upon receiving the order at their doorstep. THE CUSTOMER IS RESPONSIBLE FOR THESE FEES; UNDER NO CIRCUMSTANCES WILL ACM Repair Services COVER THERE CHARGES. UPS provides tracking information for the orders which is supplied to the customers and ships according to the service selected by the customer.

In transit times are provided by UPS or USPS and are based on business days. ACM Repair Services does NOT guarantee transit times. "In Transit" times are determined by the carrier and are only estimates.

Customer is responsible for all return shipping costs involved with defective merchandise.
All returns/refunds for undamaged merchandise are subject to 20% restocking fee. Return merchant authorization is required to return parts.  Restocking fee will be waived only when the parts are being exchanged with another of equal or greater value merchandise.